Return and Exchange

We aim to provide maximum clarity and transparency in our relationships with customers in the European market, complying with all relevant norms and standards established by European legislation. It is important to note that the terms of return and exchange of goods are additionally stipulated in the contract between us and the customer to account for the specifics of each order. Below are the general principles of returning and exchanging goods:

Return and Exchange Policy Right to Return In accordance with European legislation, customers have the right to return a product within a certain period after receiving the product if the product does not meet expectations or has defects. The duration of this period may vary depending on the specific conditions of the contract. To activate the right to return, customers must notify us of their intention to return the product within the established timeframe.

Conditions for Return and Exchange Customers can return or exchange a product if the following conditions are met:

• The product must be in its original packaging and condition, unused, and without signs of wear or use.
• The return or exchange of the product must be processed in accordance with the terms specified in the contract between the customer and us.
• The customer is obligated to inform us of their intention to return or exchange the product and receive confirmation from us before proceeding with the return.

Return and Exchange Procedure To initiate the return or exchange procedure, customers must:

• Contact their manager, specify the reason for the return to inform us of their intention to return or exchange the product, and clarify the procedures and timelines for the return or exchange.
• Upon confirmation of the procedure, the customer can return the product to us following the provided instructions.
• We will process returns and exchanges in accordance with the terms of the contract and applicable laws.

Additional Terms

Please note that in some cases, additional terms specified in the contract may apply. Therefore, it is important to carefully review the contract terms before making a purchase.

We strive to ensure your satisfaction and provide quality service. If you have any questions or need additional information about our return and exchange policy, please feel free to contact our customer support. We are ready to assist you in resolving any issues.